(1) The department shall develop metrics for all of the following:

    (a) Environmental impacts.

    (b) Process performance. For a permit program, process performance shall include all of the following:

    (i) A calculation of the department's per-permit cost to administer the program.

    (ii) A review of the timeliness of the permit process from receipt to approval or denial of a permit application.

    (c) A review of service practices affecting regulated persons and the general public.

    (2) The department shall post on its website the metrics developed for the purposes of subsection (1).